Customer Service Representative
We usually respond within a day
DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.
Join a growing global organization and kick‑start your career in customer service! DOGA is seeking an enthusiastic Customer Service Representative to support our Logistics team and report directly to the Supply Chain Manager. This is an excellent opportunity to build experience in a dynamic, fast‑paced environment while working alongside a supportive team.
What You’ll Do
Serve as the primary point of contact for customers, managing inquiries, orders, and delivery needs with professionalism and care.
Investigate and resolve order or delivery issues promptly to maintain high customer satisfaction.
Review customer quotes for accuracy—pricing, MOQs, purchasing requirements—and cross‑check all information.
Create and maintain accurate “ship‑to” details and part cross‑references in SAP.
Enter customer orders and verify delivery schedules.
Upload and update customer material schedules on external customer portals.
Review customer forecasts, identify changes, and update internal systems.
Proactively utilize SAP to ensure data accuracy and collaborate with DOGA IT to resolve system‑related concerns.
Maintain organized, accurate documentation in line with company standards.
What You Bring
Experience with SAP or other ERP systems is a plus.
High School Diploma required; Associate or Bachelor’s degree preferred.
2–3 years of customer service experience, ideally in distribution, logistics, or manufacturing.
Fluency in English.
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
Strong problem‑solving skills, organization, and communication abilities.
What We Offer
Health and Dental Insurance starting Day 1 — no waiting period.
401(k) with 4% company match after 3 months.
Company‑paid Life Insurance, Short‑Term Disability, and Long‑Term Disability.
Competitive starting salary of $55,000, based on experience.
Please note: At this time, DOGA does not offer visa sponsorship. Candidates must be legally authorized to work in the United States without current or future sponsorship
- Department
- Industrial
- Role
- Logistics
- Locations
- DOGA USA
- Employment type
- Full-time
Colleagues
DOGA USA
Our Mission
Windshield Wiper & Washer Systems:
To be the global leader in wiper & washer systems for small and medium size series.
Drive Systems:
To support customers with innovative DC motors and geared motors solutions up to 48 volts.
Tank Systems:
To be a global leader in innovative solutions for plastic tanks and other plastic blow-moulded parts, for small and medium volume series.
Window lift systems:
To provide customized solutions for window lifters for small and medium volume series.
Complementary systems:
To increase our added value to our customers by offering complementary products: air systems, gas springs and mirrors.
Stamping:
To be a global partner with our customers in process development and manufacturing of stamped and assembled parts.
About DOGA
HISTORY
DOGA commenced its business activities in Barcelona in 1958.
It began by manufacturing windshield washer/wiper kits, later expanding into direct-current motors (for motor vehicles and industry) and the stamping of welded kits.
QUALITY & SERVICE:
DOGA knows the importance of ensuring a high level of customer satisfaction and this has become the main objective in all areas and departments of our Company.
Committed with the planet, we work towards a sustainable environment. DOGA has chosen to act respectfully towards the environment within all countries we operate.
Devoting some effort to improve our social environment has a positive impact on the people, our most valuable resource. If our environment grows, we will grow with it.
R&D - OUR TECHNOLOGY
With a team of more than 60 people, at DOGA, we focus on the development of projects in our Technical Centre.
We have extensive know-how in terms of the development and production of automobile components that are specially designed for OEM applications, and the execution of each project is given an individualized treatment and assigned a management team in order to achieve maximum performance.
Each system is the result of a unique project that has been developed specifically for each application.