Customer Service Representative
We usually respond within a day
DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.
DOGA USA is looking for a Customer Service Representative with strong attention to detail, a curiosity for technology, and an interest in digitalization and automation.
In this role, you’ll support customers, process orders in SAP, track deliveries, and collaborate with teams across the business. You’ll also help us improve how we work by identifying repetitive tasks, improving data accuracy, and testing new digital workflows.
What You'll Do
Communicate with customers and follow their questions through to resolution.
Enter and maintain customer orders, schedules, and delivery information in SAP.
Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.
Help simplify manual tasks, reduce duplicate data entry, and improve how information is shared.
Explore tools such as Excel, Microsoft 365, SAP, and workflow automation.
Who we're looking for
Someone who is organized, dependable, comfortable with spreadsheets and systems, and eager to learn. You communicate clearly, enjoy solving problems, and look at repetitive tasks thinking: “There has to be an easier way to do this.”
An interest in technology and process improvement matters. Familiarity with Excel, Power Automate, Power BI, ERP systems, or AI productivity tools is a plus.
A high school diploma or equivalent is required. Further education or technical training in a related field is welcome but not essential.
What we offer
$22–$27 per hour, based on experience, qualifications, and relevant technical skills.
Medical, dental, and vision insurance, with DOGA USA currently paying 90% of premiums.
401(k) with a company match of up to 4% after 90 days.
Company-paid life and short- and long-term disability insurance.
13 paid holidays, 40 hours of personal and sick time, and vacation starting at 10 days annually.
Training in SAP, digitalization, automation, and process improvement.
If you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you!
- Department
- Industrial
- Role
- Logistics
- Location
- DOGA USA
- Remote status
- Hybrid
- Employment type
- Full-time
Colleagues
DOGA USA
Our Mission
Windshield Wiper & Washer Systems:
To be the global leader in wiper & washer systems for small and medium size series.
Drive Systems:
To support customers with innovative DC motors and geared motors solutions up to 48 volts.
Tank Systems:
To be a global leader in innovative solutions for plastic tanks and other plastic blow-moulded parts, for small and medium volume series.
Window lift systems:
To provide customized solutions for window lifters for small and medium volume series.
Complementary systems:
To increase our added value to our customers by offering complementary products: air systems, gas springs and mirrors.
Stamping:
To be a global partner with our customers in process development and manufacturing of stamped and assembled parts.
About DOGA
HISTORY
DOGA commenced its business activities in Barcelona in 1958.
It began by manufacturing windshield washer/wiper kits, later expanding into direct-current motors (for motor vehicles and industry) and the stamping of welded kits.
QUALITY & SERVICE:
DOGA knows the importance of ensuring a high level of customer satisfaction and this has become the main objective in all areas and departments of our Company.
Committed with the planet, we work towards a sustainable environment. DOGA has chosen to act respectfully towards the environment within all countries we operate.
Devoting some effort to improve our social environment has a positive impact on the people, our most valuable resource. If our environment grows, we will grow with it.
R&D - OUR TECHNOLOGY
With a team of more than 60 people, at DOGA, we focus on the development of projects in our Technical Centre.
We have extensive know-how in terms of the development and production of automobile components that are specially designed for OEM applications, and the execution of each project is given an individualized treatment and assigned a management team in order to achieve maximum performance.
Each system is the result of a unique project that has been developed specifically for each application.