Customer Service Agent
We usually respond within a day
DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.
Start Your Career in Customer Service, Supply Chain & Technology
DOGA USA is looking for an Entry-Level Customer Service Agent who is organized, curious, comfortable with technology, and interested in digitalization and automation.
This is more than a traditional customer service role. You’ll learn how customer orders move through a manufacturing company while gaining hands-on experience with SAP, customer portals, logistics, data management, order processing, and process improvement.
What You'll Do
Communicate with customers and respond to requests.
Enter and maintain customer orders in SAP.
Review purchase orders, forecasts, schedules, and customer data.
Track orders, delivery changes, shortages, and potential risks.
Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.
Research issues and follow them through resolution.
Help identify opportunities to digitize, simplify, and automate manual processes.
Explore better ways to use technology to improve Customer Service and Logistics.
Who We're Looking For
You may be a great fit if you:
Enjoy technology, data, and learning new systems.
Are detail-oriented and organized.
Communicate clearly and professionally.
Enjoy solving problems and asking questions.
Look at repetitive tasks and think, “There has to be a better way.”
Are interested in customer service, supply chain, logistics, automation, or business technology.
No SAP or manufacturing experience is required. We will train the right candidate.
Students and recent graduates in Business, Supply Chain, Logistics, Information Systems, Data Analytics, or related programs are encouraged to apply.
Pay & Benefits
$22.00-$27.00/hour, based on experience, qualifications, and technical skills.
Benefits include medical, dental, and vision insurance, 401(k) with company match, company-paid life and disability insurance, paid holidays, paid personal/sick time, and paid vacation.
What You'll Gain
Hands-on experience in:
SAP | Customer Service | Supply Chain | Logistics | Data | Digitalization | Automation | Process Improvement
If you're looking for your first professional opportunity and want to help make business processes smarter, faster, and more efficient, we'd like to meet you.
DOGA USA Corp. is an equal opportunity employer.
- Department
- Industrial
- Role
- Logistics
- Location
- DOGA USA
- Remote status
- Hybrid
- Employment type
- Full-time
Colleagues
DOGA USA
Our Mission
Windshield Wiper & Washer Systems:
To be the global leader in wiper & washer systems for small and medium size series.
Drive Systems:
To support customers with innovative DC motors and geared motors solutions up to 48 volts.
Tank Systems:
To be a global leader in innovative solutions for plastic tanks and other plastic blow-moulded parts, for small and medium volume series.
Window lift systems:
To provide customized solutions for window lifters for small and medium volume series.
Complementary systems:
To increase our added value to our customers by offering complementary products: air systems, gas springs and mirrors.
Stamping:
To be a global partner with our customers in process development and manufacturing of stamped and assembled parts.
About DOGA
HISTORY
DOGA commenced its business activities in Barcelona in 1958.
It began by manufacturing windshield washer/wiper kits, later expanding into direct-current motors (for motor vehicles and industry) and the stamping of welded kits.
QUALITY & SERVICE:
DOGA knows the importance of ensuring a high level of customer satisfaction and this has become the main objective in all areas and departments of our Company.
Committed with the planet, we work towards a sustainable environment. DOGA has chosen to act respectfully towards the environment within all countries we operate.
Devoting some effort to improve our social environment has a positive impact on the people, our most valuable resource. If our environment grows, we will grow with it.
R&D - OUR TECHNOLOGY
With a team of more than 60 people, at DOGA, we focus on the development of projects in our Technical Centre.
We have extensive know-how in terms of the development and production of automobile components that are specially designed for OEM applications, and the execution of each project is given an individualized treatment and assigned a management team in order to achieve maximum performance.
Each system is the result of a unique project that has been developed specifically for each application.