DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.

Job Type: Full-time, Exempt

Position: Customer Service Representative

Area: DOGA USA – Huntley, IL

Department: Distribution

In charge of: Reports to Distribution Supply Chain Manager

Mission: Provide customer service support in the Distribution department.

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Basic responsibilities:

Customer Service/Expediting – 80%

• First and foremost – act as liaison between the customer and the company to ensure that customers’ needs are met.

• Research, take corrective actions and respond to customer order inquiries and delivery performance.

• Quote Verifications – locate purchase facility, price and MOQ. Compare against existing customers.

• Create customer “ship-to” addresses in SAP – customer p/n cross-reference verification.

• Order entry and schedule verification.

• Ability to use external customer websites for uploading customer material schedules.

• Review customer forecasts for changes and input new/changed data into database

• Utilize SAP pro-actively and communicate/coordinate problems with DOGA I.T. Dept.

• Other duties as assigned

Other – 20%

• Professionally perform any other tasks required by the Managing Director or Supply Chain Manager.

• Participate as a team member to ensure the growth and profitability of the company.

• Be polite and courteous to clients and co-workers at all times.

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Essential Job Functions:

• Accurate and efficient keyboarding skills.

• Inputting, accessing and retrieving data from computer.

• Ability to sit for long periods of time. May also require standing, walking, bending and stretching for files or supplies.

• May need to carry files or other materials up to 15 lbs.

• Ability to read, interpret and follow oral and written instructions.

• Ability to communicate effectively with co-workers.

• Capable of self-direction.

• Regular attendance and timeliness.

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Qualifications: Proficient in Microsoft Office (Excel, Word, Outlook, Teams), 2-3 years of customer service experience, effective communication skills, understanding of basic accounting principles and order entry, accurate and efficient keyboarding skills. SAP experience is preferred.

Education Requirements: Minimum associate’s degree required.

WHAT WE OFFER

• 🚀 Join a Thriving Company: Work for a rapidly growing and strategically positioned company.
• 👋 Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
• 🌍 Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.

If you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you!